This paper documents the findings of market research commissioned by RACV, exploring driver expectations and perceptions of how well the road network performs in terms of travel time and the extent to which these perceptions influence route choice and mode choice. It explores drivers’ perceptions in regards to congestion including what they consider to be acceptable and unacceptable delays and whether these views vary depending on the location or the time of travel. Advances in technology are also providing the travelling public with new forms of pretrip and in-trip information designed not only to give them an indication of how the network is performing but also to help them make decisions about their travel (that is, mode choice, route choice, time of travel). The research further explores the range of information sources and communication mechanisms available to the public in order to gauge levels of awareness about such services, the reasons why and the extent to which they are actually used and how useful they actually are. (Author/publisher) For the covering entry of this conference, please see ITRD abstract no. E213531.
Samenvatting