Samenvatting
The Ontario Good Roads Association (OGRA) has for the past several years been encouraging municipalities to adopt performance measurement as a management tool for their roads program. To accomplish this task OGRA has championed a team of road practitioners to undertake the development of activity maps, corresponding definitions and for the past four years gather and report data regarding municipal roads operations. The work in Ontario to date, on performance measurement, has given municipal road departments an opportunity for realistic comparison within their peer group. The work ahead for benchmarking is significant but success is within the public sectors grasp. Ontario's efforts to date have proven that benchmarking can be done.