Samenvatting
The management tool of benchmarking helps define the possibilities for optimisation for public transport companies. The global context for benchmarking is outlined. The basics and methodology of benchmarking are explained. The functional structure of the cost benchmarking process for public transport is outlined and discussed with reference to urban rail systems, focusing on customer management, management services, traffic management, rolling stock and infrastructure. A specific benchmarking example is presented for train drivers. The integrated benchmarking process results in a comprehensive and detailed comparison, revealing the strengths and weaknesses of the participating companies.