The authors believe that a systemic organisational approach to aviation safety must replace the piecemeal approaches largely favoured in the past, but this change needs to be preceded by information to explain why a new approach is necessary. Accident records show a flattening of the safety curve since the early 1970s. However, instead of new kinds of accidents, similar safety deficiencies have become recurrent features in accident reports. This suggests the need to review traditional accident prevention strategies, focused almost exclusively on the action or inactions of front-line operational personnel. The organisational model proposed by the authors is one alternative means to pursue safety and prevention strategies in contemporary aviation; it is also applicable to other production systems. The model argues for a broadened approach, which considers the influence of all organisations involved in aviation operations (the "blunt end"), in addition to individual human performance (the "sharp end"). If the concepts of systems safety and organisational accidents are to be advanced, aviation management at all levels must be aware of them. This book is intended to provide a bridge from the academic knowledge gained from research, to the needs of practitioners in aviation. It comprises six chapters; in the first, the fundamentals, background, and justification for an organisational approach to aviation safety and prevention endeavours are explained. Four case studies follow which illustrate the application of the organisational accident causation model to the flight deck, maintenance, and air traffic control environments. The last chapter suggests different ways to apply the model as a prevention tool which furthermore enhances organisational effectiveness. The value of the organisational framework pioneered by Professor Reason in analysing safety in high-technology production systems is felt by his co-authors to have an enduring role to play, both now and in coming decades. The applications of the approach as detailed in this book have been adopted by ICAO, IFATCA, IMO, the US National Transportation Safety Board, the Transportation Safety Board of Canada, the Bureau of Air Safety Investigation, (BASI, Australia), and British Airways, among others. Every effort has been made to ensure that the book is relevant to the operation environment. The readership includes aviation management, pilots, air traffic controllers, maintenance engineers, accident investigators, and civil aviation authorities. Training, operational, non-technical, and quality control personnel in aviation will also find Beyond Aviation Human Factors of interest, as will personnel in other modes of transportation and other high-technology production industries. (A)
Samenvatting