In 1996, the Ministry of Transportation (MTO) began the transition from an in-house delivery of maintenance services to a fully outsourced delivery model. Prior to then, the ministry had contracted approximately 50% of the winter equipment fleet, although the ministry managed and directed all of the work. The ministry carried out a full business case assessment including jurisdictional scans and a risk analysis of options for, and benefits from, outsourcing maintenance operations. The ministry's goals were to ensure service standards would be met, achieve value for money, and create an environment that is conducive to the development of new methods and technology. As a result of the assessment, the ministry decided to outsource the majority of its maintenance services provided value for money could be realized. The ministry's role would concentrate on policy and standards development, priority setting, contract monitoring and evaluation. For the covering abstract of this conference see ITRD number E211426.
Samenvatting