What’s most important in satisfying the needs of the customers? Is it frequency? Is it punctuality? Is it comfort? Is it different for different market segments? What are customers prepared to trade ? These are typical of the questions being asked of government and operators as they seek to optimise service planning and infrastructure investment to match the changing demands and preferences of their customers. In recent years, the Dandenong Rail Corridor (DRC) which services the high growth areas of Melbourne's south-eastern suburbs has witnessed significant patronage growth. Overcrowding is common, especially on peak services, and a review of alternative infrastructure solutions has identified the need for a 3rd track between Caulfield and Dandenong. The government is seeking greater clarity with respect to the need for new infrastructure and how best to provide services in the immediate future and when greater track capacity allows greater operational flexibility. This paper describes details of methodology used and the results of the investigation. (Author/publisher) For the covering entry of this conference, please see ITRD abstract no. E214755.
Samenvatting