This paper discusses the concept and basic requirements for effective development of Integrated Emergency and Incident Management Systems on Croatian motorways after the introduction of emergency call 112 service in Croatia. Starting with the basic macro-level structure of the systems engineering framework, it is possible to identify the operable concept and cells ofactivities which have to be integrated into a generic-phased process of integrated emergency and incident management system for concrete context/environment. Incident management is described as a complex process with sub-processes of incident detection, incident verification, incident response,normalization and documentation. New ITS environment requires revision and transfer of some operational responsibilities from the police to the motorway authority. The systems integration engineering methodology through an entire system lifecycle is necessary for effective and efficient incident management system. For the covering abstract see ITRD E134653.
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