Samenvatting
The service and quality levels in the tunnel available to the user obviously depend on the nature and performances performed by the installed equipment. It also depends on the way this equipment is operated by the employed operating staff. As a very schematic view the operating staff can be classified into two categories : Administrative and logistical personnel, (personnel management, salaries, purchases, book-keeping, and so on) Operating personnel, dealing with the structure more directly. (Maintenance agents, agents responsible for the control of equipment called operators below, and rescue team staffs). This paper only deals with engaging and training of the second category of personnel. For the covering abstract see ITRD E135448.