This report of the Transportation Research Board presents discussions of several models and techniques used both within the transportation agencies and in other business settings for evaluating and measuring the effectiveness of training to both the individual and the agency affected. It describes the process of multilevel evaluation measures that begins with a needs analysis to determine desired outcomes of the training. This becomes more important as the training practice has evolved from the typical lecture style to more interactive participation. To develop this synthesis in a comprehensive manner and to ensure inclusion of significant knowledge, the Board analysed available information assembled from numerous sources, including a large number of state highway and transportation departments. A topic panel of experts in the subject area was established to guide the research in organising and evaluating the collected data, and to review the final synthesis report. This synthesis is an immediately useful document that records the practices that were acceptable within the limitations of the knowledge available at the time of its preparation. As the processes of advancement continue, new knowledge can be expected to be added to that now at hand. (A)
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