The Canadian Transportation Agency (hereafter, the Agency) created this guide to help air, rail and ferry terminals and carriers implement the provisions of the Code of Practice: Removing Communication Barriers for Travellers with Disabilities (hereafter the Communication Code) and thereby make their operations more accessible for persons with disabilities. Each section of the guide begins by stating the requirement in the Communication Code, followed by a “Rationale” section that provides insight into the obstacles that the criteria are meant to address. The rest of the guide provides references to resources that can be used to find effective ways to become more accessible. A section on “Best Practices” is also included to highlight examples of various organisations or businesses that provide excellent communication tools for persons with disabilities. Web site addresses or other references in the document are subject to change without notice and were accurate at the time of publication. This guide should be considered a work in progress. We welcome your feedback about web site addresses or other references in the document that you find are no longer current. You are also encouraged to provide examples of “Best Practices” from your own operations of which we might not be aware. Your examples may be highlighted in future editions of the guide. To ensure that this resource remains relevant and helpful, we ask you to provide information about your level of satisfaction with this guide. The Agency has developed a short survey at Appendix D. We will use your responses to determine what material should be added or removed in the future. Your feedback will help us create a communications guide that will help you make your operations more accessible to all members of the travelling public. (Author/publisher)
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