This synthesis will be of interest to transit agency general managers, supervisors, and staff dealing with legal services and risk management issues, as well as to consultants that work with them. It describes those practices in place at public transit agencies to prevent and respond to third party fraudulent claims, including a review of salient aspects of the public transit claims process in the context of managing current and partial tort liability. It examines the level of claims, presents a structured methodology for approaching the fraudulent claims issue, and describes practices that have been implemented to reduce claims abuse. The emphasis is on strategies that organisations have adopted to counter insurance fraud. This document from the Transportation Research Board integrates information from a literature review and a detailed survey of 22 risk management, safety, and legal personnel within the transit and insurance agencies. Telephone interviews were also held with subject matter experts. (A)
Samenvatting