Since many years Incident Management has proven its success on the Dutch Highways. Incident Management comprises a set of agreements between road authorities, police, rescue services and insurance companies with the aim to reduce societal costs of traffic jams resulting from incidents. IncidentManagement in the Westland region. Since July 1 2004 Incident Management has also been introduced (as a pilot) on the secondary road network in theWestland region, just south of The Hague. Various parties have made agreements about the handing of incidents, the allocation of costs, etc. This pilot has now been evaluated with positive results, which will be describedin the full paper. With respect to the evaluation a distinction has been made between the evaluation of the process and evaluation of the impacts, including cost-benefit analysis. This project, and thus the evaluation, has been fully completed. The results show clear benefits for society, mainly in the field of time-savings and improved reliability of transport services, while at the same time the costs for society, to be paid by the Province of Zuid-Holland, is relatively limited. As such it can be concluded that the implementation of Incident Management in the Westland region has a positive socio-economic impact. New pilots with Incident Management on thesecondary road network have just started in the provinces of Noord-Brabant and Noord-Holland. The before-situation is now being evaluated by Mobycon, and this will be followed by an ex-post evaluation later this year. Forthis evaluation a similar approach will be followed as has been applied in the Westland region. The (interim) results of this evaluation will be compared with the outcomes of the evaluation in the Westland region, as wellas with the evaluation of Incident Management on the main road network inthe Netherlands. Again this ap-plies to both the impact assessment as well as the process evaluation. For the covering abstract see ITRD E135582.
Samenvatting