Since the inquiry into motor vehicle smash repairs under the Insurance Australia Group (NRMA Insurance) Preferred Repairer Scheme commenced, there has been an improvement in Insurance Australia Group’s responsiveness and capacity to engage in constructive dialogue both with other major parties and with STAYSAFE. Notwithstanding this improvement, Insurance Australia Group has not fully acknowledged STAYSAFE’s findings as they relate to critical questions of road safety–questions of roadworthiness and crashworthiness relating to repaired motor vehicles following a crash. This remains a cause for concern for STAYSAFE. It is therefore critical that the Mandatory Code of Conduct for motor vehicle insurers and the smash repair industry should give consideration to corporate governance requirements — accountability, transparency — that will ensure continuing and stringent monitoring of safety and efficacy of the care repair system by Insurance Australia Group. In this progress report, STAYSAFE has not proposed any additional recommendations to those in the STAYSAFE 66 (2005) report. (Author/publisher)
Samenvatting