Samenvatting
This paper draws on performance reviews and user surveys that were taken in Calgary to outline how the special Handibus and subsidized taxi programs have been developed and subsequently modified in an attempt to improve the overall cost efficiency and effectiveness of the service delivery. Emphasis will be placed on the applicability of taxi based services and user-side subsidy principles to the elderly and handicapped, drawing upon historical data and recent experiments which integrated taxi and special van services. The paper concludes with a review of the applicability of CalgaryÆsexperience to other jurisdictions.