This report aims to share experience and good practice with regard to improving accessibility in transport. It has been recognised recently that improving accessibility provides economic benefits to transport operators as well as to the 20-30% of people with mobility difficulties. The first section deals with the provision of accessible transport information in a variety of formats. Provision of real time information at bus stops is included. The importance of the road and the pedestrian environment as the starting point of most journeys is emphasised. Specifications are given for footways, junctions and road crossings, pedestrianised areas, safety at roadworks, tactile surfaces, parking and emergency telephones. The design of transport infrastructure including railway stations, bus stations, escalators and travelators is discussed. Methods of wayfinding within buildings are described, including auditory systems for blind people. Factors to consider in the design of ticket offices and ticket machines are outlined. Provision of seating in waiting areas, accessible refreshment facilities and toilets, and the design of bus stops and shelters is outlined. Particular attention is paid to bridging gaps when boarding vehicles. Several types of wheelchair ramps are depicted. Adaptations to private cars are briefly considered. The role of government and training methods for transport personnel are considered.
Samenvatting