Samenvatting
This paper discusses a system for automating the performance benchmarking of transportation service providers. The system allows for the identification, evaluation, collection, and analysis of performance metric information in a secure on- line data driven environment. The current system has a total of seventy-nine metrics arranged in a balanced scorecard classification. In addition, the system allows transportation service providers to perform a multi-attribute decision technique to investigate best- in-class performance. This paper details the metrics and the system functionality.