Operator's guide to passenger rights for regular services longer than 250km : new obligations resulting from the EU passenger rights regulation which enters into force on 1 March 2013.

This document aims to inform transport managers of new obligations resulting from the EU passenger rights regulation which enters into force on 1 March 2013. This regulation specifies what passengers might claim in situations such as accidents, cancellations/delays, defines the rights of disabled persons and persons with reduced mobility, and governs passengers’ complaints. This document focuses on regular bus/coach services longer than 250km where passengers board or disembark within the territory of a Member State. (Author/publisher)