Samenvatting
The Stockholm strategy is to produce safe trips as cheap as possible and enlarge the quality with the help of computerized systems and modern vehicles. Specialized client and payment systems; pay the taxi driver, produce a customer file for administration of payment, amount of trips etc. Information about each trip is collected directly from the taximeter and checkedwith computerized technique. Automatic systems plan, book, dispatch tripsand follows up the quality of each trip via communication established to authorized taxi companies local dispatch systems. 90 % of the trips are delivered in correct time. This is a way to increase safety and quality in the Paratransit system of Stockholm and is unique in the Paratransit world of today.