The Second National Conference on Performance Measures had two primary objectives: to explore the implementation and use of performance measures and to discuss how to monitor the impact of performance measures on the delivery and quality of transportation services. The program was designed to maximize the exchange of information and perspectives among the participants. Two workshops, Performance Measures Basics and Communicating Transportation Systems Performance and Measurement, were held at the beginning of the conference. Resource papers were commissioned on the five themes discussed during the conference: Performance Measures--State of the Practice; Impact of Performance Measures on Internal and External Relationships; Typing Together Performance-Based Program Development and Delivery; Data and Tools Required to Support Decision Making; and Measuring Performance in Difficult-to-Measure Areas. The papers were presented in panel sessions, and each was followed by a panel discussion. The panels, composed of experts from across the country, explored aspects of each topic in more depth. Breakout sessions to encourage the exchange of information and experience followed. The conference participants also had the opportunity to hear a report on an International Scan of Performance Measures. This conference summary report is based on the conference agenda. The presentations made in each conference session are summarized, starting with a presentation by the resource paper authors and continuing through the panel discussion. The breakout sessions are summarized at the end of the main report. These summaries highlight a variety of agency experiences with the use of performance measures and identify research that could improve the use of performance measures. The resource papers prepared for the conference appear in this document, and a list of conference attendees is provided. (Author/publisher)
Samenvatting