This paper describes the author's experience in the procurement of computer based roading asset management systems including their evaluation, selection, implementation and development. Issues covered in the paper include: 1. the reasons for securing an integrated computer system; 2. the basis for deciding on a commercial or in-house system; 3. identification and evaluation of candidate systems; 4. product mix; 5. post selection trial and assessment for system implementation; 6. supplier management; 7. organisational issues and training; 8. organisational customisation and development; 9. support, maintenance and upgrading. The paper discusses the organisational management needs related to all of the above. The outcomes discussed have general application for organisations considering or undertaking a system implementation and these are addressed in the paper with a number of conclusions and recommendations. (a) For the covering entry of this conference, please see ITRD abstract no. E217099.
Samenvatting