This paper describes the manner in which the 'travel information' aspect is to be treated in a programme of demands, according to the author. This programme of demands is in the Dutch `law on passenger traffic 2000' a (compulsory) method. The author sees in the programme of demands a way to obtain the required attention to travel information. Passengers' own experience of using travel information is very important. At this moment, the supply of travel information does not meet the wishes of passengers. In the present situation, passengers receive unimodal, static, collective information before travelling. However, their wish is multimodal, dynamic, individual information before and during the trip. In recent programmes of demands, there is hardly any attention to travel information. In the paper, recommendations are made to improve this situation. (A)
Samenvatting