Samenvatting
An experimental dial-a-bus service has been running in Harlow since August 1974. After six months the service was carrying over 4000 passengers per week at an average load factor of 50%. Lack of a telephone had not proved a significant deterrent to using the service. Survey results are given that indicate the purposes for which journeys were made and the mode that would have been used dial-a-bus were not available.