The objective of this study was to determine the prevalence of critical incidents among driver assessors, identify the type and frequency of critical incidents experienced and the strategies used to cope following these incidents. A mail survey was performed of 70 Victorian occupational therapy driver assessors. Quantitative data were analysed using descriptive statistics. Qualitative data were analysed using content analysis. Almost 60% of driver assessors had experienced one or more critical incidents. Most frequently occurring incidents were near collisions and aggressive/threatening clients. Support was most often obtained from the driving instructor involved in the assessment. Older people with cognitive impairment were the client group most commonly involved. Greater acknowledgement and awareness of critical incidents and the importance of strategies to assist in the prevention and management of critical incidents are essential. (Author/publisher)
Samenvatting