This paper describes the methods and tools used by the TELSCAN project to identify the requirements of elderly and disabled (E&D) travellers with various types of functional impairments. A Definition of the Travelling Task for different modes of private and public transport was used to capture the needs of E&D travellers through interviews with experts and focus groups with users. The data collection resulted in a generic specification of user requirements, in general, and those specific to telematics, for elderly and disabled travellers. This methodology and data can guide the design of ITS and can provide a stepping stone to capture system-specific data to ensure that the needs of elderly and disabled people are included in the design process.
Samenvatting