The concept of pricing toll-road use to reflect the value of time savings, safety, and efficiency is becoming more widespread, but it presents a new challenge to toll authorities to redefine and promote their systems and services to the driving public. This paper presents the idea and model of End-to-End Back Office Solution as leverage for perceived value in toll-road trips and usage. Current trends on road toll management are described. Modern on-line systems and monitoring allow the offering of special rates and price packages, thus forming incentives to use the road at all hours. Special night-rates, frequent-driver discounts at roadside facilities, and customised price packages for private or corporate clients are all examples for motivating drivers and providing increased perceived value. Advanced back-office solution architecture is described. For the covering abstract see ITRD E209471.
Samenvatting