This synthesis documents the current state of the practice for web-based surveys. The intent of the report is to provide a resource for successful practice, discuss the technologies necessary to conduct web-based surveys, and present several case studies and profiles of transit agency use of web-based surveys. The topic will be of interest to transit planners and managers and those who work with them as they attempt to develop and refine web-based surveys for their own transit agencies. Particular emphasis is placed on understanding the strengths and limitations of all survey methods. Information presented in this synthesis was obtained from a literature review, as well as from survey responses from 36 transit professionals. Follow-up telephone calls were made to gather further information. Longer telephone interviews were conducted to develop three detailed case studies: NJ TRANSIT, Southern California Regional Rail Authority (Metrolink) and Tri-County Metropolitan Transportation District of Oregon (TriMet). (Author/publisher)
Samenvatting