The paper discusses the effectiveness of a Passenger Information System (PIS) which is provided by rail commuter services in Klang Valley, Malaysia. Pre-trip, at-terminal or at platform and on-board information are presented. The perceived effectiveness is examined against the socio-demographic profiles of users. Revealed preferences and related travel behaviours are also described. Access and utilisation of the information pertinent to delay was tested. Two thirds did not receive any of the listed information and this concurred with the 70 per cent of NO decision changes made during incident detection. It is recommended that real-time information media be developed in the long term, with prioritised investment in variable message signs (VMS) and personal messaging for integrated public transport information. In the short term, public address systems reporting on delay duration and alternative modes or routes would suffice. However, on-board information content requirements may vary according to location. Passengers also preferred information on other public transport modes and facilities available while waiting, and to be informed within ten minutes of the events. Accurate, timely and prescriptive information were also considered to be the essence of effective public transport information provision. (a) For the covering entry of this conference, please see IRRD abstract no. E216383.
Samenvatting