A zillion reasons why the message is not understood [communication skills for engineers and planners].

This paper focuses on the skills that the transportation planner or engineer needs in order to be a good communicator and listener. It discusses: 1. one-way and two-way communication, and appropriate uses for each style; 2. barriers to effective communication; 3. listening skills; 4. clarifying unclear messages; 5. recognizing non-verbal communication techniques; and, 6. effective methods for giving instructions. (Author/publisher) For the covering entry of this conference, please see ITRD abstract no. E213531.